Account Manager - London | Amsterdam

Job Type Permanent
Salary £ / € Attractive
Reference 31725

Account Manager - London | Amsterdam

About The Opportunity

Our client is a white label “one-stop” global provider supporting PSPs, banks and acquirers bridging payments and commerce through a market-leading proprietary technology platform.

You will be in responsible for building and maintaining long-term relationships with a large number of international clients that are experts in the FS / Fintech industry.  You will have to oversee the relationship with clients while bringing profitable income to the company.

You will be Challenged to:

  • Generate sales among client accounts, including up-selling and cross-selling.
  • Operates as the point of contact for assigned customers.
  • Develop and maintains long-term relationships with clients.
  • Makes sure clients receive requested products and services in a timely fashion.
  • Communicates client needs and demands internally.
  • Forecasts and tracks client account metrics.
  • Ensure the timely and successful delivery of projects according to client’ needs and objectives while managing expectations and meeting company goals.
  • Identify opportunities to grow business with existing clients.
  • Co-ordinate with staff members working on the same account to ensure consistent service.
  • Collaborates with sales team to reach prospective clients

Candidate Requirements:

  • 5+ years Account Management / Relationship Management / Customer Success experience.
  • 3+ years of experience within the Fintech or the Payments space.
  • Exposure working with FIs or Fintech clients.
  • Ability to manage multiple Projects and Relationships simultaneously.
  • Be a motivated and dynamic self-starter who isn't afraid to take risks and think creatively.
  • High level customer relationship management skills with a proven ability to develop and maintain customer relationships.
  • Ability to juggle multiple projects and deadlines in a fast-moving environment.
  • Excellent organizational, project management and problem-solving skills.
  • Negotiation, listening, communication, presentation skills.
  • Be a people person - this role is about relationships, and strong communication ability is key.
  • Growth mindset — dedicated to growing your skills as a professional.

Interested?  For further information please contact Cinta Soler – cinta.soler@head-count.com

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