Account Manager, Europe [Italian/English speaker]

Location
Job Type Permanent
Salary Dependent On Experience
Reference 31674

An international merchant acquirer, which is also a pan European bank, seeks an Account Manager in Spain to ensure a successful ‘’Lead to Business’’ process and focus on relationship management to ensure that the clients serve as positive references and continue their growth with this acquirer.

Proposed Principle Accountabilities:

Account Management (80%)

  • Take full responsibility for managing a growing client portfolio.
  • Provide account leadership for the client's major Sales initiatives.
  • Manages RAG status updates and initiates SIP for clients on Red or Amber status.
  • Demonstrates ownership of SIP from creation to completion.
  • Act as the liaison between the client and other departments within the business such as Business Development, Product Development and Technical & Operational Services.

On-Boarding Activity & Sales Support (20%)

  • Conduct onboarding training and refresher sessions to ensure consistent knowledge.
  • Closely monitors the opportunities submitted by Partners, pro-actively reviews the quality and forecasting of the merchants. 
  • Safeguards the on-boarding process reviewing the completeness of required docs & if needed following up with the applicable internal teams (UW & Operations)
  • Provide sales activity reports & data analysis to CCO, VP Operations Support and Sales Team when needed.

Requirements

  • Bachelor's degree qualified in Business Administration, Management or related discipline.
  • Proven 3 years plus in sales support and/or account management experience, selling online acquiring/payment services to the e-commerce/online payment industry for a financial institution or online Payment Service Provider.
  • Deep understanding of the credit card acquiring & online payments industry.
  • Previous experience of working in an international company strongly preferred.
  • Commercially astute, with developed analytical skills and be capable of setting and achieving ambitious sales targets.
  • Sharp and independent, possess excellent commercial, negotiation and presentation skills.
  • Excellent professional written and spoken in English, Spanish & Portuguese Languages
  • Ability to travel to join roadshows and/or visit customers as necessary
  • Quality driven methodology of working.
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