A world-leading company within the travel technology industry is seeking an insightful and experienced Global Head of Operations to work within their Madrid office. The position is a fantastic and unique opportunity for someone to take a role and make it their own as it offers scope for the right individual to innovate and evolve the role on a personal level. The right candidate will have extensive prior experience of operations as well as an independent and knowledgeable approach towards structuring operations. What you will do: Evolve and structure operations Lead the Client Care team with a focus on customer loyalty and customer satisfaction. Define quality standards for the product and services Manage incidents, crisis, and escalation Manage and control the transaction flows end-to-end Client onboarding and KYC management Risk and transactional fraud management Manage the reporting system and coordinate overall integrity and timing Coordinate with external parties as well as key internal stakeholders Define optimal integration with related internal systems, apps and whatever other sources used for reports generation. Line manage team Ensure high levels of engagement and motivation Drive recruitment for appropriate levels of skills, expertise and attitude Relevant prior experience: Identifying and contacting new prospective clients. Experience working within a Payments organisation Managing large operations teams and within large multinational organisations Experience managing and/or Supporting Risk and Treasury Function (incl. treasury accounting, FX, liquidity, cashflow and various financial instruments) is an additional advantage You bring to the table: Strong understanding of the payments and travel industry (preferable) Ability to foresee business opportunities in the payments industry Think globally and can anticipate future industry and organization changes Create engagement toward results, work across boundaries, align organization for strategic implementations Fluent in English and Spanish Competitive package + fantastic company culture! Interested? Contact Jasmin Morland jasmin.morland@head-count.com