Implementations Team Lead

Location London
Job Type Permanent
Salary 85000
Reference 32420

About The Company

Global provider of payment processing solutions certified by Mastercard and Visa to process and manage credit, debit, or pre-paid card transactions.

We are very proud of our in-house built international issuer processing platform which enables a seamless integration with Issuers, Programme Managers, card manufacturers and many other service providers.  


About The Opportunity

  • Report to the Head of Implementations.
  • Direct Line Management of a team of about 6 Implementation Managers and Executives.

Our Implementations Team has the responsibility for delivering customer focused solutions from requirements definition to post go live.


You Will be Challenged To

  • Leading a team  of Implementation Managers and Implementation Executives who focus on delivering  customer-centric solutions.
  • Build and maintain a strong knowledge our product suite.
  • Plan and set goals for the team. 
  • Coach and develop existing team members / Train new team members.
  • Work cross functional to ensure customer implementations are delivered in a smooth and timely manner.  
  • Identify opportunities for improvement throughout the delivery life cycle. 
  • Deliver timely and successful go live of client programmes and projects 
  • Lead customer conversations to determine value adding factors.
  • Continually evolve personal skills and knowledge to support the highest standard of client delivery. 
  • Take charge of career progress through Personal Development Planning and skill growth.
  • Ensure user-friendly documentation is available.
  • Closely manage projects to minimise/mitigate risks and issues, an early warning system for potential delays or non-delivery.
  • Minimise escalations by taking a proactive approach. 
  • Reporting on projects to stakeholders.


What You Bring To The Table

  • About 5 years of expertise within Implementation/Project Management.
  • Exposure to the Payments Industry.
  • Strong contribution to a positive team environment.
  • Keen focus on driving customer outcomes / customer experience 
  • Manage a risk-based approach to change. 
  • Highly motivated and able to work independently, under pressure and proactively in a fast paced, stretching environment  
  • Ability to interact professionally at different levels (e.g., peers, client, suppliers, schemes, regulator, board level) 
  • Able to think and execute strategically 
  • Experience in Programme Management / Programme delivery (appropriate qualifications would be desirable) 
  • Strong analytical skills 
  • Network effectively, negotiate well and influence challenging people 
  • Willingness to travel 
  • Deep Cards Industry Experience - detailed understanding of the Auth/Clearing/Chargeback process as well as key interfaces, message types (Desirable) 
  • Strong knowledge of both Mastercard and Visa scheme rules and processes (Desirable) 

This sounds like you? Please apply today or email cinta.soler@head-count.com

All candidates will be Credit and Background checked to the extent permitted by law.  

 
Apply Now