Operations Manager, Acquirer Relationships

Location London
Job Type Permanent
Salary £60,000 to £75,000
Reference 29055

The role of Manager - Acquirer Relationships is a newly created role within the EMEA Acceptance team.


  • To maximise organic acceptance growth with Acquiring Partners within the UK and Ireland.
  • Ensure all relevant 3rd parties are certified with acquirers, working with acquirers' 3rd party partner teams.
  • Ensure that all products from Acquirers are enabled.
  • Ensure each account is compliant with all appropriate network and regulatory obligations.
  • Be the Quality Champion for the UK Acquirer team and provide support to the Quality of Acceptance programme.
  • Report and manage organic acceptance growth with UK acquirers:
    1. Document acquirer’s sales channels assessment, prioritization of gaps where our network is not included, develop and implement solutions with acquirers and with other teams within our business.
  • Report and manage acceptance growth through acquirers' 3rd parties and acquirer owned PSP products: 3rd party and PSP product assessment by acquirers, prioritisation of 'acquirer to 3rd party' certifications, develop and implement jointly agreed plans with acquirers.
  • Work closely with internal stakeholders as voice of the customer to ensure they are kept up to date with our partners needs
  • Leverage industry knowledge and experience to drive sales, accelerate business results and build and win new acceptance Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes.
  • Use existing experience & accumulated knowledge to play a consultative & SME role.

Qualifications & Experience

Here is what we need from you:

  • Degree educated; BA hons and/ or Masters
  • A wealth of experience and working knowledge within the Payments Acceptance sector – ideally gained from a scheme and similar Payment Services organisation
  • To be considered, it is essential the successful applicant has a deep understanding of UK & Ireland technical payment infrastructure, ideally terminals
  • Project management and / or payments operations background is preferred
  • A good understanding of relationship management and client engagement coupled with strong technical knowledge
  • Excellent business level English oral and written skills
  • Excellent communicator across all levels & mediums
  • Have an entrepreneurial approach and vision


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