Program Director – Payment Orchestration Platform

Location Florida
Job Type Permanent
Salary 150000
Reference 31174

About The Opportunity

Execute the delivery of the contracted deliverables as per the Baselined Plan(s) and strengthen the relationship with Customers in the America’s during the respective project(s)/ program(s)

  • Reporting to the Head of Global Delivery

You Will Be Challenged To

  • Ensure successful implementation of new customers (B2B) on CPD’s Payment Orchestration Platform (POP).
  • Lead and Implement the project governance, ensuring full control and accurate tracking of progress both in- and external for both Agile and Waterfall projects.
  • Act as first point of contact for project managing new customers (B2B) upon contract signature.
  • Manage Customer and Customer 3rd party readiness according to the Baseline Plan.
  • Support the Delivery Engineers with the
    • configuration of the Product suite contracted by the customers.
    • training to a select group of the customer’s staff.
  • Support the pre-sales solution engineering phase prio to contract signature.
  • Contribute to the Project business case and profitability.
  • Evaluate Commercial & Financial project risks and proposing mitigation actions.
  • Manage Project invoicing with support from the Finance team.
  • Close Projects and ensure smooth transition into th state of ’Business as Usual’.

What we expect from you

  • Hands on understanding of the eCommerce payment ecosystem and various roles/players (Payment Gateways, Payment Service Providers (PSPs), Acquirers).
  • Project Management certification including Agile e.g.,PMI or PRINCE2.
  • 5-10 years of Project/ Program Management, having managed one or more mission critical SAAS Payment projects /programs.
  • Troubleshooting skills to develop queries/reports of varying complexity and to troubleshoot and fix issues.
  • Proficiency in Microsoft Project, JIRA and Confluence.
  • Experience in Airline IT projects are a plus.
  • Able to work under pressure and to tight time frames in an international B2B customer facing environment with multiple stakeholders up to C-level.
  • Development (API, Java, PHP, SQL) experience is a plus.
  • University degree in IT, Business, or industry related field.
  • Excellent communication skills whereby fluent English and Spanish are a must.
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