Systems Engineer

Location Manila
Job Type Permanent
Salary Dependent on Experience
Reference 29507

Job Purpose

The primary purpose of this position is to ensure that the Company’s infrastructure are properly set-up, up to date, and well maintained for enhanced security, functionality and efficiency. The Systems Engineer shall evaluate existing systems and recommend or design solutions to meet and enhance operational requirements.

The job holder shall perform any other duties and responsibilities that may be assigned from time to time.

Key Accountabilities

  • Create, install, configure and maintain all server hardware and software components, storage to meet functional specifications;

  • Manage and monitor server utilisation;

  • Manage, maintain and ensure adherence to group policy;

  • Regularly monitor operational alerts, coordinate and escalate other technical issues to relevant teams and/or vendors when applicable;

  • Monitor and perform health check to ensure optimum operation of equipment, systems, websites, servers, etc.; 

  • Evaluate existing systems to determine effectiveness and select/suggest solutions that are compatible and shall meet organisational requirements.

  • Perform system back-ups, archive, disaster recovery, and restoration management as needed.

  • Provide onsite or remote technical support for end users’ concerns or escalated issues by Technical Support Engineer in a timely manner;

  • Provide technical guidance for the development and troubleshooting of systems;

  • Manage video streaming for in-play – configure and/or troubleshoot should an issue arise.

  • Create, set-up and maintain user accounts and mailbox to ensure accessibility to system;

  • Manage and maintain users’ access permissions and ensure that access given are accurate;

  • Create and/or update SOPs or Knowledge base for frequently encountered issues and manner of resolution.
  • Accumulate bits and information to diagnose and anticipate problems.

  • Prioritise and respond appropriately to issues that require immediate actions

  • Resolve and/or identify solutions for issues in accordance with the SOP for Operations

  • Maintain professionalism and display good customer service orientation towards end users and partners 

  • Provide accurate systems and infrastructure recommendations that result to system and operational efficiency.

  • Maintain the efficiency and smooth operations of current IT infrastructure resources to avoid system down time and data loss.

  • Be able to control costs by proper maintenance of the IT infrastructures.

  • Be able to avoid misconfiguration in all infrastructure related components to avoid delays, servers or systems crash

  • Be able to update antivirus and security patch for the machines not to be infected by virus to avoid data loss and delays in the operation.

Requirements

  • Bachelor’s Degree in Electronics and Communications Engineering, Computer Engineering, Computer Science or other related courses
  • Experienced in Active Directory, Windows Server Administration, Exchange Server, Database Set-up and Administration, SharePoint Server, and Windows Operating Systems and in project with Enterprise Active Directory and Linux Solution

  • Working knowledge of architecture and typology of software, hardware, networks and telecommunication systems, their components, associated protocols and standards.

  • Working knowledge on computer network, desktop and mainframe operating systems and applications.

  • Working knowledge on tools and techniques used in data management such as data backup, data recovery, data warehousing, data mining, data disposal and data standardisation process.

  • Working knowledge on specifications, uses and types of computer and computer related equipment.

  • Demonstrated ability on keeping data or information secured, including public key infrastructure, point-to-point encryption and smart cards

  • An independent and proactive individual with high integrity with excellent communications skills (both written and verbal)

  • Highly motivated and innovative with strong time and resources management skills

 

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