Technical Customer Success Manager (Gaming & Payments)
London or Malta
About The Company
A licensed payment institution that offers B2B products available across Europe, North America and Australia for global merchants in different sectors including gaming.
We are the leading global online banking payments provider in the Gaming sector with over 10 offices across the Globe.
About The Team
The Customer Success Team's goal is to ensure merchants and partners get the most value out of our products and
we aim to achieve this by taking a proactive approach to understanding our client's requirements to advise them in the best way.
We take a very data-driven approach to track merchant performance and identifying areas for improvement and work closely with the account development team.
About The Role
The role demands a combination of both technical and commercial skills.
You will have close internal interaction with our Gaming Account Development team and also forming close relationships with our most important merchants in these verticals so that we can develop them into a long-term partners
Ability to successfully manage multiple client interactions and projects with high quality and grace under pressure.
Implementation, Product Management or experience in a similar team that is comfortable handling both technical and commercial tasks
Excellent collaborator with the skills needed to engage across multiple teams.
Ability to leverage your business acumen to assess client needs and drive outcomes
Extremely data driven; ability to understand data sets and leverage this data to drive customer outcomes and adoption
Accompanying skills with Microsoft Excel, PowerPoint, Google Suite to generate deliverables
Experience using SQL is highly desirable
Comfortable with travel within Europe if required