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Client Services, Frankfurt

  • Job Ref: OD12
  • Location: Frankfurt
  • Salary: Market Rate

Job Description

Client Services, Frankfurt

We are looking to hire a German speaking business service client manager for a leading global provider of web-based trading technology.

This position is focused on providing first-class and pro-active service to enable clients to trade OTC financial instruments and short term money market products.

Our client is an award-winning multi-bank, multi-asset trading platform that allows clients to directly reduce their operational costs and risks in all parts of the trading life cycle whilst enhancing compliance, governance and transparency.

Responsibilities:

  • Pre-sales support to international sales teams until going live.
  • Deliver user system trainings (interactive and remote).
  • User management and user setup.
  • Perform business testing of full range of products and features on our platform.
  • Manage and maintain STP processes of integrated customers.
  • Document workflow processes from setups till key configurations of our customers.
  • Pricing quality analysis and escalation procedures.
  • Ensure non-technical first level support.


Candidate Requirements:

  • Good academic background, University degree or equivalent.
  • Working experience in client services / middle or back office, ideally from the FS industry.
  • Experience/ training in Financial Services with a keen interest in the financial markets.
  • Strong sense of customer service (detail- and service-oriented) with the ability to communicate technical/product information to a non-technical audience.
  • Self-motivated with a proactive and consistently high output work ethic.
  • Build relationships and communities with end users by understanding and fulfilling their business needs and enhancing user experience.
  • Excellent organisational and communication capabilities as well as analytical and problem-solving skills are essential.
  • Fluency in English and German language.


Interested?

For further information please contact Olly Dendy; oliver.dendy@pentasia.com

Contact Details

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